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Open your account with clear privacy terms

DANA, OVO, GoPay, and QRIS checks, device sign-in records, cookie choices, and game-category activity are covered here so you know what we collect before you open an account.

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lunas77 Open your account with clear privacy terms
CONTACT ROUTES

Check privacy contact paths before joining

Privacy questions should reach the right team, not a general inbox that delays your request.

Live chat privacy help Chat runs 09:00-01:00 WIB. Ask for Privacy Support, share your username only after the agent requests it, and we will verify your phone or email before discussing account data.
Email request channel Send requests to [email protected] with your registered phone number, the data you want checked, and one recent payment reference from DANA, OVO, GoPay, or QRIS if payment records are involved.
Account privacy form From Profile > Security > Privacy Request, choose data copy, correction, or deletion. The form records your device ID and time stamp so we can track the request without exposing chat history.
ACCOUNT CARE

Browse how lunas77 protects your data

Privacy only works when the daily account flow is handled carefully. We separate login records, wallet references, and support messages so one request does not expose more data than needed.

Account data we collect

We collect your registered name, phone number, email, username, encrypted password record, login IP, and device markers. These details support account access, identity checks, and privacy requests tied to your profile.

Payment record handling

For DANA, OVO, GoPay, and QRIS, we store the transaction reference, amount, time, and account match result. We do not store wallet PINs, one-time codes, or private wallet passwords.

Cookie choices

Cookies help keep your session active and remember language or device settings. On Android Chrome, check Settings > Site settings > Cookies; on iPhone Safari, check Settings > Safari > Advanced > Website Data.

Login security records

When you sign in, we record device type, IP range, and failed access attempts. If a new device appears, support may ask for phone or email confirmation before discussing private records.

Retention period checks

We keep account, payment, and security records for as long as needed for wallet matching, dispute checks, and legal obligations. After that period, records are deleted or reduced where permitted.

Correction and deletion requests

You can ask us to correct profile data, provide a data copy, or delete eligible records. We verify your account first, then confirm what can be changed under applicable local rules.

Discover privacy answers before you join

These questions focus on the data side of your account: what we collect, how payment records are handled, how cookies work, and how you can contact us. Read this section before you open an account so your privacy choices are clear from the first login.

We collect your name, phone number, email address, username, encrypted password record, login IP, device marker, and account activity needed for access. Payment references are added only when you use DANA, OVO, GoPay, or QRIS.

Yes. The policy covers payment references, transaction times, wallet match results, and support messages related to those rails. We do not collect your wallet PIN, app password, or one-time verification code.

Yes. Use Profile > Security > Privacy Request or email [email protected]. We will confirm your registered phone or email first, then update eligible profile data such as spelling, contact details, or privacy contact preference.

Cookies keep your session active, remember language settings, and help detect unusual account access. You can clear them in your browser settings, but you may need to sign in again after clearing site data.

Only staff handling wallet matching, security checks, or privacy requests can access withdrawal references. Support agents see the minimum data needed, such as transaction time and payment rail, not private wallet login details.

We keep records while your account is active and for the period needed for payment matching, dispute handling, security checks, and legal obligations. When records are no longer needed, we delete or reduce them where permitted.

Privacy terms apply when you use the site, but access and eligibility depend on local law and are available only where local law permits. If access rules change, privacy requests can still be sent by email.

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